Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

We only accept returns if faulty
We offer a 30 day returns policy. All products must be in a new and unused condition and in it's original unopened packaging. Original packaging NOT damaged in any way - including any labels. 

Shipping fees and handling fees are not refundable.

All items are supplied Brand New unless stated within the listing.

Any defective items must be reported within 3 days of receipt. 

Items supplied as replacement spares to be fitted yourself - any damage incurred during fitting voids any warranty or returns.

Electrical items such as foot pedals, motors, and spares etc - once fitted voids any warranty or returns. 

All machines must be new and unused and in it's original sealed packaging along with all the accessories that it is delivered with. A item given free as a promotion with any machine must also be returned.
All new machines are sold with manufacturers warranty. For any fault on machines - please contact us direct to discuss the issue
We will ascertain the issue, solve the problem or collect the machine repair and returned to you.

Refresh reserves the right to change prices in the general online catalogue and to do so without notice. Prices are quoted inclusive of VAT. Any applicable VAT will be displayed at the basket and checkout stages (note that certain sizes of some children’s clothing are exempt from VAT). Prices charged will be those in place at time of confirmation of order. Special offers are subject to availability and may be withdrawn at any time.

Trade in Conditions:

We operate a trade in system - Trade in any old machine for £50 discount when purchasing a new machine over £599.

We do consider newer machines to trade in - we would need to see the condition and age of the machine to ascertain a trade in price - if it is a newer machine you will get more money if you sell it privately than what we can offer you. Please contact us.

Force Majeure
Refresh are not liable in any way for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered that is caused by any event or circumstance beyond its control.



Refresh are under no obligation to accept or honour any order regardless of whether payment has been received.
We reserve the right not to accept multiple cheques/payments for a single order.
It is the responsibility of the purchaser to collate any multiple payments and forward to Refresh as a single payment.
Notwithstanding the above, all online orders are to be paid by debit / credit card at the moment of confirmation of order.
Refresh may agree to give credit to certain Schools / colleges / Businesses. This will be agreed on a case by case basis. We reserve the right to withdraw the credit if the school / college / businesses does not respect the agreed payment terms.
The title of any goods purchased shall not pass to the customer until payment in full has been made to Refresh.
Changes to Artwork
Any changes to artwork which has already been agreed / processed will incur further costs.

Artwork remain the property of Refresh. Any item digitised by Refresh (or on behalf of Refresh) remains the property of Refresh. 

Refresh accepts no liability for infringements of copyright by the customer when artwork is supplied.

Digital Download patterns

Digital downloads purchased or acquired free from Refresh remain the property of Refresh.
Refresh authorise the use of the design for you to make for personal use and end product for sale.
All designs remain the property of Refresh.  You may not sell, trade, giveaway, share, modify, combine into other designs and claim as your own, any of the fonts and/or designs themselves.
All designs have been test stitched
There are no refunds as these are digital downloads.

Terms and conditions updated: 30.07.2023